Returns & exchanges

You may return or exchange your purchase within 30 days of receiving it, unless otherwise agreed.

You request your return through your account in the shop: open your order and request the return there. We review your request and then send you the instructions for returning it. Any questions? Please contact us using the contact form.

If the propeller does not fit because of incorrect information on our website, you can exchange it free of charge for the correct model.

Please contact us first. We will help you determine the correct fit and will send the correct propeller at no additional cost.

1. The propeller does not fit due to incorrect information on our website

– You receive a free replacement propeller or a 100% refund
– We provide a free return label

2. The propeller does not fit because you ordered the wrong model and want to exchange it

– Unused / as new: 100% refund
– Light signs of use: 50–70% refund
– Clear signs of use: 0–25% refund
– Used: if you order the new propeller right away, we refund the amount. If you return it first, you receive the amount as store credit for your new order (valid for 3 months)
– Return shipping costs are at your expense

3. You are not satisfied with the performance and want to exchange the propeller for a different pitch

– Light signs of use: 50–70% refund
– Clear signs of use: 0–25% refund
– Used: if you order the new propeller right away, we refund the amount. If you return it first, you receive the amount as store credit for your new order (valid for 3 months)
– Return shipping costs are at your expense

4. The propeller is unused, but you want to withdraw from the purchase

– Propeller and packaging complete and as new
– You make use of your right of withdrawal
– Full refund
– Return shipping costs are at your expense

5. Returning a used propeller without making a new purchase

– Not possible

You have the right to cancel your order within 14 days without giving any reason. After cancellation, you have an additional 14 days to send the product back to us.

We will refund the full order amount within 14 days of receiving your return, provided we have received the product in good condition.

Return shipping costs to our warehouse are at your own expense (see “Return label and return costs”).

The product must be returned in its original condition and packaging, including all supplied accessories. A propeller that has been used on the water, or shows clear installation marks (such as grease, scratches or damage), is not covered by the right of withdrawal. Please see the exchange conditions below.

Once your return request is approved, you can use our return label. Within the European Union the return label costs €20, including collection by UPS from your address.

Payment in advance: you pay for the return label in advance through a payment link we send you once your request is approved. You receive the label right after payment. This also applies when you exchange for a different propeller. You may also return the propeller at your own cost with a carrier of your choice.

Exchange for a different propeller: you order the new propeller as a new order in the shop. We refund the returned propeller after inspection according to the exchange conditions.

Error on our website: if the propeller doesn’t fit because the information on our website was wrong, the return label is free.

You don’t need to take the parcel anywhere: UPS collects it from your address. You receive the instructions by email.

Do you live outside the European Union, for example in the United Kingdom? Please contact us. In that case you return the propeller at your own cost.

All products come with a 2-year legal warranty.

Damage resulting from normal wear, improper use, or incorrect installation is not covered.

In case of a potential warranty claim, please contact us first so we can assist with the assessment and next steps.

If your parcel arrives damaged or the product shows signs of damage:

• Please take photos of the outer packaging, inner packaging, and any visible product damage.
• Contact our customer service with your order number and the photos.
  

We will arrange an appropriate solution so you can get back on the water as soon as possible with the right matching propeller.

We recommend submitting complaints to us first via the contact form.

If this does not lead to a solution, you can submit your dispute for mediation to Stichting WebwinkelKeur.

For consumers within the EU, it is also possible to submit a complaint via the European Commission’s ODR platform: http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit it through the ODR platform.